GTARP:Network Official Information
This topic explains the GTARP:Network staff structure, responsibilities, escalation procedures, and the correct methods of contacting staff.
The purpose of this guide is to help players understand who does what, when a matter should be escalated, and which staff members are responsible for handling specific situations.
1. Staff Philosophy
The staff team exists to support and protect the roleplay environment.
Staff members are expected to:
- Remain professional.
- Remain impartial.
- Protect roleplay.
- Assist players.
- Enforce server rules.
- Support community growth.
GTARP:Network follows the principle:
Roleplay First. Administration Second.
Staff are here to support roleplay, not control it.
2. Staff Hierarchy
Code:
(0) Player
Support Team
(1) Support
Moderation Team
(2) Trial Moderator
(3) Moderator
(4) Senior Moderator
Game Administration Team
(5) Trial Administrator
(6) Administrator
(7) Senior Administrator
Upper Administration Team (UAT)
(8) Lead Administrator
(9) Head Administrator
(10) Founder3. Support Team
The Support Team is the first point of contact for most players.
Responsibilities include:
- Answering player questions.
- Assisting new players.
- Handling basic support tickets.
- Providing guidance.
- Directing players to the correct systems.
- Escalating issues when necessary.
Support staff generally do not issue punishments or handle major investigations.
4. Moderation Team
The Moderation Team is responsible for enforcing server rules and maintaining roleplay standards.
Responsibilities include:
- Handling player reports.
- Investigating rule violations.
- Issuing warnings.
- Issuing punishments within their authority.
- Reviewing evidence.
- Resolving disputes.
Moderators focus primarily on day-to-day rule enforcement.
5. Game Administration Team
The Game Administration Team oversees complex situations and provides leadership to the Moderation Team.
Responsibilities include:
- Appeals.
- Refund requests.
- Complex investigations.
- Serious rule violations.
- Administrative reviews.
- Staff guidance.
- Policy interpretation.
Administrators may review decisions made by lower-ranking staff members.
6. Upper Administration Team (UAT)
The Upper Administration Team serves as the governing body of GTARP:Network.
Responsibilities include:
- Server direction.
- Long-term planning.
- Community management.
- Staff management.
- Promotions.
- Demotions.
- Policy creation.
- Policy changes.
- Development oversight.
- Final administrative authority.
The UAT is responsible for the long-term health and future of the community.
7. Specialized Teams
GTARP:Network may operate additional specialized teams.
Examples include:
- Faction Management Team (FMT)
- Vehicle Management Team (VMT)
- Graphics Team
- Map & Mod Team
- Development Team
These teams support specific areas of the community and may operate alongside the standard staff structure.
8. Escalation Process
Most situations should be handled through the proper systems.
General Questions
Code:
Player
↓
Support TeamRule Violations
Code:
Player
↓
Report System
↓
Moderation TeamAppeals
Code:
Player
↓
Appeal System
↓
Game Administration TeamRefund Requests
Code:
Player
↓
Refund Request
↓
Game Administration TeamStaff Complaints
Code:
Player
↓
Staff Complaint System
↓
Administration / UATFaction Matters
Code:
Player
↓
Faction Leadership
↓
Faction Management Team
↓
Administration9. Correct Points of Contact
Players should always use the correct system whenever possible.
Need help?
Use a Support Ticket.
Want to report a rule violation?
Use the Report System.
Punished and disagree with the outcome?
Submit an Appeal.
Lost assets due to a server issue?
Submit a Refund Request.
Concern regarding a staff member?
Use the Staff Complaint system.
Faction-related concern?
Contact faction leadership first.
10. Contacting Staff Directly
Players should avoid contacting staff members directly unless instructed to do so.
Reasons include:
- Accountability.
- Proper record keeping.
- Faster responses.
- Consistent handling.
- Transparency.
Discord direct messages are not considered official support channels.
Using the proper systems ensures that requests are reviewed correctly.
11. Staff Availability
Staff members are volunteers.
While staff strive to respond promptly, immediate responses cannot always be guaranteed.
Please remain patient and avoid opening multiple tickets regarding the same issue.
12. Final Notes
The staff structure exists to ensure that players receive support, reports are handled fairly, and the community remains organized.
Remember:
- Use the correct system.
- Follow the escalation process.
- Remain respectful.
- Be patient.
- Allow staff time to review situations properly.
GTARP:Network Management